Membership Engagement and Events Coordinator

Job Title:   Membership Engagement & Events Coordinator
Reports To:  President/CEO
Non-Exempt, Full Time
Summary:
The Membership Engagement & Events Coordinator works closely with the President as a key member of the Chamber Team. This role is focused on supporting Chamber Members and cultivating positive, successful relationships. The coordinator provides one-on-one consultations, particularly with first-year Members and facilitates meaningful engagement opportunities, and delivers strategic guidance to help Members maximize the value of their Chamber investment.
In addition, this position is responsible for planning, coordinating, and executing Chamber events that enhance member experience and community visibility. As a small Chamber, collaboration is essential, and every initiative is accomplished through a strong team effort.
Membership Responsibilities: Responsible for recruiting and onboarding new members, including managing membership inquiries, processing new member materials, and maintaining accurate records in ChamberMaster. Plans and executes quarterly New Member Orientations and ensures new members are engaged through ribbon cuttings and networking events. Conducts regular outreach to at-risk members to support retention and collaborates with the President on strategies to increase membership satisfaction.  Serves as staff liaison to key committees and networking events, prepares meeting materials, and provides regular member communications. Coordinates and supports all member events, assists with sponsorship development, contributes to area guide production, maintains area guide distribution for Ambassadors to deliver, and schedules monthly networking programs. Provides ongoing support for membership initiatives and overall Chamber operations.
Events Responsibilities: Responsible for coordinating and managing Chamber events, including setting up and maintaining accurate event details, registrations, and fees in ChamberMaster. Tracks attendance, sends customized follow-up communications, and ensures proper invoicing. Collaborate with host businesses to coordinate logistics, confirm event readiness, and provide timely reminders. Works with marketing to promote events.  Secures sponsorships, develops event layouts, and provides P/L for events.

Core Competencies: To perform this role successfully, the individual should demonstrate the following competencies:

• Problem Solving: Identifies and resolves issues promptly; gathers and analyzes information effectively; develops practical solutions; collaborates in group problem-solving settings; exercises sound reasoning, even in sensitive situations.
• Project Management: Develops and executes project plans; coordinates tasks and resources; communicates progress and changes; completes projects on time and within budget.
• Communication Skills:
  • Oral: Communicates clearly and professionally in both positive and challenging situations; listens actively; responds thoughtfully to questions; demonstrates strong presentation skills; actively participates in meetings.
  • Written: Writes clearly and professionally; edits for grammar and accuracy; adapts writing style to audience; presents data effectively; reads and interprets written information accurately.
• Teamwork & Collaboration: Balances individual and team responsibilities; values diverse perspectives; gives and receives constructive feedback; fosters a positive team environment; prioritizes team success; supports and recognizes the contributions of others.
• Ethics & Integrity: Treats others with respect; keeps commitments; builds trust; works ethically and with integrity; maintains confidentiality and upholds organizational values.
• Organizational Support: Adheres to policies and procedures; aligns work with organizational goals; completes assignments accurately and on time.
• Adaptability: Adjusts to changing priorities and environments; manages competing demands; remains flexible amid change, delays, or unexpected events.
• Dependability & Initiative: Demonstrates reliability, accountability, and follow-through; responds positively to direction; takes responsibility for actions; proactively volunteers and shows initiative.
• Judgment & Decision-Making: Exercises sound judgment; makes timely, informed decisions; involves appropriate stakeholders when needed; clearly communicates reasoning.
• Planning & Organization: Prioritizes effectively; manages time efficiently; sets clear goals; develops actionable plans; coordinates schedules and resources.
• Professionalism: Demonstrates tact and composure; responds well under pressure; treats all individuals with respect regardless of position; accepts accountability and follows through on commitments.
• Quality Focus: Ensures accuracy and thoroughness; seeks opportunities for improvement; applies feedback to enhance performance; monitors work to maintain high standards.
• Attendance & Punctuality: Maintains consistent attendance; arrives on time for work, meetings, and events; ensures responsibilities are covered when absent.

• Education & Experience: Bachelor’s degree from a four-year college or university; or two years of related experience and/or training; or an equivalent combination of education and experience.
• Computer Skills: Proficiency in MS Office, word processing, spreadsheet, Canva, project management, and database software. Experience with social media platforms.
• Certificates & Licenses: None required.
• Supervisory Responsibilities: This position has no supervisory responsibilities.