Harnessing the Power of Exemplary Customer Service ~ Every Customer, Every Time
Quint Studer, founder and CEO of Studer Community Institute, along with Donna Kirby, vice president of operations for the Pensacola Blue Wahoos, will provide information on successful customer service.
Winning customers and keeping them happy is difficult. That means everyone needs to be engaged in building the organization’s brand, and it needs to happen with every customer, every time. Ultimately, the way customers are treated will make or break an organization.
Learning Outcomes:• Understanding how the culture and values of your organization drive excellent customer service
• Learn how to identify and hire service-oriented staff
• Learn a set of specific tools and processes
that will help you build great service into your
company culture
And so much MORE!
Harnessing the Power of Exemplary Cus...
Date and Time
Thursday Apr 26, 2018
Thursday, April 26, 2018
8:30 a.m. – 4:00 p.m.
Doors open 7:30 a.m.
Location
Pensacola State College
WSRE Jean & Paul Amos Performance Studio
1000 College Blvd, Bldg 23, Pensacola, FL, 32504
Fees/Admission
Ticket $199 | Cost includes:
Continental Breakfast, Lunch
and Course Materials
Website
Contact Information
Ruth McKinon
Coordinator for Corporate and Professional Development Training
Send Email